Delete your Sigma Store account

Deleting your account

You can delete your account yourself, in the app or on the website:

• In the app: Account > Delete account, then type the confirmation word.
• On the website: sign in, open the page below, then type the confirmation word.

sigmastores.net/account/delete

If your last sign-in was more than 10 minutes ago, you are asked to sign in again first, so that nobody can delete your account from an unlocked phone.

What we delete

Your account and the personal details saved with it: your name, email address, phone and WhatsApp numbers, and your saved delivery address. Your Build a Bundle requests go too, with their quotes. Sell to Sigma and gift requests that didn't go through lose your name, contact details, notes and photos, and feedback you sent us loses your email address. You're signed out on every device.

What we keep

Your orders, with the name, phone and WhatsApp numbers, delivery address and items on each one, and the email address its receipt was sent to. We keep a record of every sale for our accounts and because the law requires it, and for the same reason we keep the details of anything you sold to Sigma. Reviews you published stay on their products under the short name they show, and offer and reminder messages, and back-in-stock alerts you asked for, keep coming until you unsubscribe or ask us to stop them.

What you lose

Your Sigma points, your tier and your wishlist, which can't be brought back later. You also can't see, track or cancel your orders yourself any more, in the app or on the website: for help with one, contact us on WhatsApp.

How long we keep it

• Account details: for as long as your account exists.
• Orders and sales records, including trade-ins we bought from you: kept after your account is deleted, because our accounting and the law require them.
• Loyalty points: reset to zero after 12 months without an online order. If you delete your account you lose them; the record of the points you earned and spent stays with your orders.
• Messenger conversations with our Facebook page: our own copy keeps their text for 60 days. After that we keep, for each conversation, a short summary, the name on your Messenger profile, any phone number you wrote in it, what you asked about and the order it led to, if any. The conversation itself stays in our page's Messenger inbox. Deleting your account does not remove these; ask us on WhatsApp or by email and we will.
• Other messages, and requests sent through our forms: kept with your customer record. Deleting your account clears your details from Sell to Sigma and gift requests that did not go through, and your email address from feedback you sent. Messages you sent us on WhatsApp, Instagram or by email, and your product and back-in-stock requests, are kept until you ask us to remove them.
• Security logs: up to 400 days, with IP addresses stored in hashed form and the browser or app each logged request came from. The IP address and browser kept with an order placed on the website: 30 days; the ad you clicked to reach us, its campaign and the ChatGPT ad tool's browser ID stay with the order. An order placed in the app keeps none of these.
• What you search for on the website and in the app: up to 180 days, without your name or account; after that only anonymous daily totals for each search term are kept.
• Marketing lists: we message you until you unsubscribe, or until 24 months have passed since your last purchase; after you unsubscribe we keep your entry marked as unsubscribed, so we do not message you again.